|FREQUENTLY ASKED QUESTIONS
What services does the Counseling Center provide?
The Counseling Center provides free individual and group counseling for students of the College of Staten Island. We offer help regarding personal and academic issues.
In addition to counseling, we teach courses related to student life. Regularly, we conduct workshops on topics designed to help CSI students, such as money management, relaxation, and coping with test anxiety.
Why would someone go to the Counseling Center?
Students come to the Counseling Center in order to address personal and educational issues. We assist people in managing personal crises, including stress, relationship conflicts, emotional difficulties, and questions about one’s identity. A significant portion of our work is also devoted to helping students with academic problems, such as developing time management skills. In addition, we regularly meet with students who want to seek readmission or withdraw from the university.
Who works at the Counseling Center?
We have a diverse staff of well-qualified and talented professionals, including master’s and and licensed psychologists. Please click the "Counseling Center Staff" link on the left in order to see personal profiles of our counselors. Our support staff is also very warm and welcoming.
Where is the Counseling Center?
The Counseling Center is located in Room 109 of Building 1A.
When is the Counseling Center open?
Generally, we are open from 9 a.m. – 5 p.m., Monday through Friday. In addition, we are open on Thursday evenings until 7:30 p.m. Naturally, we are closed on university holidays. Students can walk in to the counseling center without an appointment, but students are encouraged to call ahead of time to schedule an appointment with a counselor. A counselor is available to meet with people who arrive during the walk-in hours on a first come, first serve basis.
What if I am late or need to cancel?
Please be on time for appointments. Notify the Counseling Center as soon as possible if you must cancel your appointment, at least 24 hours in advance. After normal working hours, an answering machine can take your message. If you are more than 15 minutes late, it is very likely that you will have to reschedule your appointment.
What if I need immediate attention?
If you are in crisis and need urgent care, inform the receptionist. You will be seen by the next available counselor on duty. When we are closed, please contact Public Safety at 718-982-2111 or dial 911.
How do I contact the Counseling Center?
We can be reached by phone at 718-982-2391 or e-mail at firstname.lastname@example.org
Will my counselor talk to other people about me?
All personal counseling is confidential with rare exceptions. There are three situations in which your information might be disclosed without your consent: (1) if you express thoughts about hurting yourself or someone else; (2) in cases of suspected abuse of a child, senior citizen, or developmentally disabled adult; or (3) under court order. In these situations, your counselor will talk about the situation with you and possibly report to the appropriate authorities. Otherwise, your personal counseling records are never shared with anyone who does not work at the Counseling Center unless you give us written permission.
Information regarding your visits for academic counseling might be shared with other departments in order to help you best. For example, we might phone the Registrar’s Office to ask a question about your transcript. This information is treated confidentially within the university. It will not be shared with anyone outside of CSI without your permission.